{"id":697,"date":"2018-08-08T09:56:41","date_gmt":"2018-08-08T09:56:41","guid":{"rendered":"http:\/\/35.189.44.90\/?page_id=697"},"modified":"2024-09-15T13:10:46","modified_gmt":"2024-09-15T01:10:46","slug":"managed-it-services-faq","status":"publish","type":"page","link":"https:\/\/sortitout.co.nz\/index.php\/managed-it-services-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1534236217506{background: #000000 url(http:\/\/35.189.44.90\/wp-content\/uploads\/2018\/08\/pattern.svg?id=895) !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1554179792582{padding-top: 80px !important;padding-bottom: 80px !important;background-color: rgba(130,181,65,0.94) !important;*background-color: rgb(130,181,65) !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_icon type=”entypo” icon_entypo=”entypo-icon entypo-icon-chat” color=”white” size=”xl” align=”center”][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_custom_heading text=”WHAT ARE YOU LOOKING FOR?” font_container=”tag:h1|text_align:center|color:%23ffffff” use_theme_fonts=”yes” el_class=”text-shadow”][vc_empty_space height=”10px”][vc_custom_heading text=”Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.” font_container=”tag:div|text_align:center|color:rgba(255%2C255%2C255%2C0.9)” use_theme_fonts=”yes”][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”40px”][vc_wp_search el_class=”faq”][vc_empty_space height=”30px”][vc_custom_heading text=”Please call our office on (03) 662 9992 or email us with your question info@sortitout.co.nz” font_container=”tag:div|font_size:14px|text_align:center|color:rgba(255%2C255%2C255%2C0.9)” use_theme_fonts=”yes”][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][\/vc_section][vc_row css=”.vc_custom_1554179544966{padding-top: 80px !important;padding-bottom: 80px !important;}”][vc_column][vc_custom_heading text=”TOP 10 MOST POPULAR FAQs” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_empty_space height=”60px”][vc_row_inner][vc_column_inner width=”1\/2″][vc_toggle title=”What exactly are Managed IT Services?”]Simply put, Having Managed IT Services<\/a> means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Sort IT Out<\/a> acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.[\/vc_toggle][vc_toggle title=”What if we already have an internal IT department?” css=””]No problem! We work well with others and can slot into your extended team however it suits best.\u00a0 We offer scalable solutions for co-managed IT that can be tailored to meet your specific needs. Whether you need a full package of Managed IT services and consulting, security solutions or service desk support, Sort IT Out makes it simple with an affordable and customized flat rate service plan.[\/vc_toggle][vc_toggle title=”How Long is a Managed Services Contract For?” css=””]<\/p>\n

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Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.\u00a0 We work with you ascertain what will work best in your scenario.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”What is cloud backup?” css=””]Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server farm or cloud every night. The server is located in a secure data centre in distant physical location. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.[\/vc_toggle][vc_toggle title=”Are free Anti-Virus software any good?” css=””]First and foremost, you never want to go without security protection on your computer. Free Anti-Virus generally has lower detection rates, are less configurable and do not centrally alert. Anti-Virus is only part of a holistic, layered security approach.\u00a0 Give us a call and we will be happy to understand your requirements and your risk profile and recommend appropriate solutions.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_toggle title=”What does having Managed IT Services cost?”]Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.[\/vc_toggle][vc_toggle title=”What types of systems do you support?”]We pride ourselves on being \u201cecosystem agnostic\u201d: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.\u00a0 Need to install a server onsite or host one virtually on Azure? We will support you.\u00a0 Need to transition from one ecosystem to another?\u00a0 We\u2019ll be there for you.[\/vc_toggle][vc_toggle title=”How does a flat rate billing save me money?” css=””]Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Sort IT Out serves as your \u201cone stop shop\u201d for all your managed IT services needs. And we do it all for one fixed monthly cost \u2013 We Don\u2019t Profit from your Pain![\/vc_toggle][vc_toggle title=”What kind of response times can I expect?” css=””]We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.[\/vc_toggle][vc_toggle title=”What should I do before I call for help?” css=””]When possible, note down any information about error messages and take screen shots of your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.\u00a0 It is also helpful to know if this is only affecting you or if others in your team are also having the same issue.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”30px”][vc_column_text]<\/p>\n

Couldn’t find your answer? Ask a question<\/a><\/p>\n

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[vc_section full_width=”stretch_row” css=”.vc_custom_1534236217506{background: #000000 url(http:\/\/35.189.44.90\/wp-content\/uploads\/2018\/08\/pattern.svg?id=895) !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1554179792582{padding-top: 80px !important;padding-bottom: 80px !important;background-color: rgba(130,181,65,0.94) !important;*background-color: rgb(130,181,65) !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_icon type=”entypo” icon_entypo=”entypo-icon entypo-icon-chat” color=”white” size=”xl” align=”center”][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_custom_heading text=”WHAT ARE YOU LOOKING FOR?” font_container=”tag:h1|text_align:center|color:%23ffffff” use_theme_fonts=”yes” el_class=”text-shadow”][vc_empty_space height=”10px”][vc_custom_heading text=”Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Managed IT Services in Christchurch %%page%% %%sep%% %%sitename%% | FAQ","_seopress_titles_desc":"Sort IT Out is a locally owned business IT Support and IT Managed Services company, based in Christchurch. Providing the best IT service in the country.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"Managed IT Services","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-697","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sortitout.co.nz\/index.php\/wp-json\/wp\/v2\/pages\/697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sortitout.co.nz\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sortitout.co.nz\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sortitout.co.nz\/index.php\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/sortitout.co.nz\/index.php\/wp-json\/wp\/v2\/comments?post=697"}],"version-history":[{"count":2,"href":"https:\/\/sortitout.co.nz\/index.php\/wp-json\/wp\/v2\/pages\/697\/revisions"}],"predecessor-version":[{"id":50761,"href":"https:\/\/sortitout.co.nz\/index.php\/wp-json\/wp\/v2\/pages\/697\/revisions\/50761"}],"wp:attachment":[{"href":"https:\/\/sortitout.co.nz\/index.php\/wp-json\/wp\/v2\/media?parent=697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}